Care Management Overview
Community Case Management
Focus Study
Hospital Case Management
SmartConnect
Infection Control
Patient Relations
Performance Overview Profiles
Quality Management
Reporting
Risk Management
Rules-based Processing
View these features and benefits in PDF format
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MIDAS+ Care Management—Patient Relations
The Patient Relations module permits you to track patient complaints and commendations, attribute the concern to
a department, employee, or provider, and make immediate referrals to risk management or other related departments.
Follow-up outcomes can be logged and categorized, making reporting easier than ever.
Automate real-time notification of patient admissions with an unresolved complaint, a history of complaints, or a
poor satisfaction survey. This real-time worklist notification system allows the patient representative to
follow-up with selected patients immediately upon admission. The Patient Navigator can also be used to review past
data entries.
Features and Benefits
- Intuitive, online patient complaint entry through customized browser-based forms, allowing for real-time data collection
- Increases the reporting of complaints and commendations
- Decreases the time between the date of the complaint and notification of Patient Relations staff
- Includes collection of non-patient occurrences
- Easily deployed on the hospital intranet, no additional password required
- Data collection forms are easy to customize
- Once submitted, the complaint cannot be retrieved or edited from the browser-based entry function
- The entry is immediately available in the MIDAS+ Patient Relations module to trigger user-defined worklist rules for notification, follow-up and reporting by department managers
- E-mail alerts notify staff that occurrences have been added to their Worklists for followup
- Occurrences that are not addressed within the defined follow-up time can be forwarded immediately to appropriate managers
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"I think what speaks loudest is the set of initial outcomes generated by the Senior Outreach program at Mercy Health Partners Northern Region. Briefly they are: Inpatient admissions decreased 56%; ED visits decreased 75%; of 77 clients served, 74% had no admissions or ED visits in 2002; 80% of clients reported improved quality of life; cost savings in excess of $75,000 from reduced hospital utilization."
David Yost
B.S.N., R.N., Manager, Decision Support,
St. Rita’s Medical Center,
Lima, OH
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